Dear Customer,
Please note that the general conditions of sale set out below indicate , in compliance with the regulations to protect the consumer, the terms and conditions with which to purchase online on this site www.massimocatelli.it of products you are interested in a safe manner , easy and convenient . Therefore we invite you to read and accept in order to proceed with the purchase .

These general conditions of sale govern the sale of products marketed by Massimo Castelli, through the websitewww.massimocatelli.it users to consumers. These terms and conditions shall take effect on the date of acceptance of the same by the customer on the site , which is to all intents and purposes as acceptance pursuant to art. 1341 of the Civil Code. The company reserves the right to modify at any time the present general conditions of sale reporting them on the site . It disclaims any contractual or non-contractual in to the company for direct or indirect damages to persons and / or things caused by non-acceptance , even partial, of an order.

The purchase of products takes place through access to the site and its registration . For each of the products is available on the website containing a description of the main features of the same. All support information for purchase are intended as generic information . It is understood that the picture accompanying the description of the product may not be fully representative of its characteristics, but differ in color, size, and accessories in the picture. The correct order is confirmed by Massimo Castelli with an automatic response by e- mail, sent to the email address supplied by the customer at the time of registration . This confirmation message will contain an " order number " to be used in the case of any communication with the company. The message will contain all the data entered by the customer agrees to verify the correctness and communicate any necessary corrections . In the case of non-acceptance,Massimo Castelli ensure timely notification to the customer.

All prices on this website are retail prices and, therefore, inclusive of VAT. Prices can change without notice , and the only correct price is to be understood that stated at the time of order confirmation. On certain products subject to price promotions , Massimo Castelli reserves the right to accept orders by reducing the amount upon notice to and acceptance by the customer , failing which the order will be canceled. In the case of purchase of goods with payment "credit card " , together with the completion of the online transaction, the reference bank will authorize only the amount of your purchase. The amount for the delivered goods, even partially, will be charged to the credit card of the customer only upon delivery of the ordered goods to the carrier. For more information or to receive support can contact the sales team at Massimo Castelli mail: info@massimocastelli.it The dispatch of the goods takes place only after the receipt of credit . In the event of non-acceptance of the order by Massimo Castelli, will be the cancellation of the same and release the amount involved ( the release times depend exclusively on the banking system) . The cancellation of the transaction, Emidesign can not be held liable for any damages resulting from the release by the banking system . Massimo Castelli reserves the right to ask the customer additional documents proving ownership of the credit card. In the absence of transmission of the documentation ,Massimo Castelli reserves the right not to accept your order. The security of transactions is guaranteed by a system of data encryption (SSL) and by direct links , protected and certified .

Emidesign can only accept orders for delivery in the Italian territory. For every order placed Massimo Castelli emits sales document of the material. For the issuance of the invoice, the information provided by the customer when ordering. The customer may request a copy of the invoice or receipt within the period of three months from the issue . Delivery costs are borne by the customer and are indicated in the order process. In exceptional cases Emidesign can implement promotions relating to delivery costs , these promotions do not apply to areas that are particularly disadvantaged or deprived of the terminal (Sardinia, Livigno, Campione d' Italy , all the islands ) .
No responsibility can be attributed to Massimo Castelli in case of delay in the order or delivery of the order . At the time of delivery, the customer is required to check: - that the packaging is not damaged or wet or otherwise altered , - the number of packages is as indicated in the transport document . Any damage to the product or the packaging or the mismatch of the information must be immediately reported to the carrier by putting SUBJECT TO INSPECTION WRITTEN on a proof of delivery courier . Once you have signed the Courier , the Customer may not oppose objection on the external characteristic of the delivered goods. In the case of non-collection within 5 working days of material in storage at the warehouses of the courier because of repeated inability to deliver to the address specified by the customer when the order, because the absence of the recipient , the order will be canceled.

All products sold by Massimo Castelli are covered by the manufacturer's warranty of 12 months for manufacturing defects or excessive wear of the product compared to using . To qualify for the warranty , the customer must keep the invoice or the sales document sent with the product itself. The 12-month warranty applies to products that present a manufacturing defect or excessive wear of the product compared to the use , provided that the product has been used properly, in accordance with its intended use. In the event of a manufacturing defect or excessive wear of the product with respect to your use Emidesign provides at no cost to the customer at the restoration of conformity by repair or replacement. If the defect does not result in a lack of conformity, the customer will be charged for any costs of verification and restoration required . In case you were not able to make its customers a product warranty ,Massimo Castellia discretion will proceed to refund the amount paid or to replace it with a product of equal or superior characteristics . In the case of return of the product under warranty, the customer must be returned in their original packaging , complete in all its parts ( including packaging and any ancillary documents ) should be avoided attaching labels or tape directly on the original box product. The product will be protected with wrapping paper and packaging suitable for transport. The customer must return the product to the following address : Emidesign -info@massimocastelli.it

Pursuant to and within the limits of art . 64 of Legislative Decree 6 September 2005, n. 206, the customer has the right, within 10 working days from receipt of the products purchased , to exercise the right of withdrawal , consisting of the right to return the products received and to obtain a refund of the price paid . This right applies to all products contained in the website Massimo Castelli , excluding mandatory custom products . Also in accordance with the aforementioned Legislative Decree 206/2005 it is stated that the right is reserved exclusively for users and consumers that is only to individuals who purchase products for their own use and act for purposes not related to their professional activities, or if do not make the purchase at time of order indicating a VAT number. To exercise the right of withdrawal , the Customer must contact the Customer Support Team at Massimo Castelli mail: info@massimocastelli.it The customer will promptly make the shipping address indicated by Emidesign . The shipping charges and the responsibility for the goods during shipment , as required by law, shall be borne by the customer. We recommend that you insure the goods with the carrier you choose, taking care to carefully pack the goods, where possible, by inserting it into an outer box , without damaging the original packaging with adhesive tape, labels, etc. . The product must be returned undamaged in the original packaging complete with all its parts and accessories . In the case of transport damage occurred during the return ,Massimo Castelli will communicate the same to the customer within five working days of receipt of goods , allowing them to file a complaint with the carrier used for transport. The damaged goods will be made available for your collection and at the same time the withdrawal request will be canceled. Without prejudice to any repair costs for damages assessed , Massimo Castelli will refund within 30 days but not before receipt of the goods purchased the entire amount of the asset by transfer credit card or by bank transfer to the account specified by the customer. The right of withdrawal is lost in the event that the product is returned damaged ( for reasons other than transportation ), or incomplete, or missing parts , accessories and components.

The sales contract between the customer and Massimo Castelli is concluded in Italy and governed by Italian Law. As stated otherwise apply the Italian law on material.