ORDER DELIVERY AND TRACKING
Upon checkout, an email confirmation of your purchase will be sent. As soon as your order ships, you will receive a second email with the tracking number so that you may track your order. Unless a rush delivery option is selected, orders typically ship within 2 business days. Note that during busy shipping periods, such holidays or sales, orders may take slightly longer to ship. Orders shipped via our delivery partners generally arrive in 3-5 business days.
LOST OR STOLEN PACKAGES
In the event that your order is lost, stolen or damaged en route to the shipping address provided, Massimo Castelli will provide a replacement(s), but the customer will responsible for shipping and handling. If a package is safely delivered, but is lost, stolen, or damaged after arriving at the shipping address, Massimo Castelli is not responsible for the loss incurred.