Refund policy

BUSINESS CUSTOMERS ONLY

Massimo Castelli is a wholesale site and sells to business customers only (retailers, boutiques, brands and other companies). Because all sales are business-to-business, we do not accept returns for change of mind, wrong choice or unsold goods.

WHEN A RETURN IS ACCEPTED

We accept a return only when the product is defective, was damaged in transit, or is not the product you ordered.

HOW TO REQUEST A RETURN

Send a return request within 14 days of receiving the goods by email to sales@massimocastelli.it, indicating:

1. company name and order number
2. article code
3. a detailed description of the defect or damage, with photos showing its extent

We reply with the return instructions as soon as possible, normally within 2 working days (please check the Spam or Promotions folders). Products sent back without our authorisation are not accepted.

The product must be sent back within 14 days of receiving the instructions, unused and in its original packaging.

DAMAGED PARCELS

Please check the parcel on delivery. If it arrives visibly damaged, note it on the courier's delivery receipt and send us photos of the parcel and of the goods.

WHEN A RETURN IS NOT ACCEPTED

Massimo Castelli reserves the right to refuse a return when the product has been used or damaged after delivery, when the original packaging (dust bag) is missing or damaged, or when the return is unauthorised or sent after the deadline.

COSTS

For accepted returns (defective, damaged or wrong product) we pay the return shipping.

REPLACEMENT OR REFUND

Once we have received and checked the returned product, we replace it or, if a replacement is not available, refund it. Refunds are issued within 14 days of receiving the returned product, on the original payment method.

EXCHANGES

Massimo Castelli does not exchange goods for other models or colours.

Nothing in this policy affects rights that cannot be excluded under the applicable law.